SHIPPING POLICY

You are not satisfied with your product or have changed your mind about your purchase?
You have the right to return your goods within thirty calendar days of delivery. You are welcome to state the reason for the return, but this is not obligatory. If you have had any inconvenience with shipping in the past, we would like to take this opportunity to apologise.

How can I return an item free of charge?

1. Write an e-mail to info@ferge-paris.com and request a return.

2. Fill in the return label:
If your return is accepted, we will send you a return label and instructions on how and where to send your parcel. Items returned to us without first requesting a return will not be accepted.

3. Pack the item:
We recommend that you use the original packaging to avoid unnecessary packaging waste. Please ensure that the original label is removed or covered.

TIP: If you do not have a printer, you can download the label with the barcode to your mobile phone. At the post office, this barcode will be scanned and your parcel label can be printed out immediately.

4. Send your parcel
You can hand in the parcel at any post office.

5. Wait for the return confirmation and refund
Once we have received your return, it will be processed by our team and then refunded to your original payment method.


What should you bear in mind when returning an item?
The return procedure described above is the return method recommended by Fergé. If you choose a different return method, we would like to point out that in this case the costs for the return shipment are at your expense.

In addition, please note that you are responsible for the condition of the goods until you receive them. You should therefore ensure that the packaging is secure. We also recommend that you obtain proof of despatch in the event of loss or damage during despatch. Please also keep your invoice for these purposes until the return has been completed.

Returned items must be in their original condition at the time of return. In the event of signs of wear and tear, we may be entitled to charge for the reduction in value incurred.

What should I do if the goods are damaged?
If your ordered goods arrive damaged, please contact DHL Customer Service first. You must report any damage to your shipment in writing to a DHL branch within 7 days. You can find the required form and further information about a damaged shipment here: DHL solutions for problems with my parcel.

For more information about your parcel, shipment status and help with problems with the delivery of your goods, please contact us:

If you have any queries, you can contact us at any time at info@ferge-paris.com.

REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@ferge-paris.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@ferge-paris.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@ferge-paris.com.

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